Shipping policy

Shipping Policy – Althvorn

Trade name: Althvorn

Phone number: 805-541-4738

Email: Order@althvorn.shop

Physical address: 2065 Harris St, San Luis Obispo CA 93401, United States

Effective Date: September 2026

1. General Shipping Overview

This Shipping Policy governs all order processing, product fulfillment, packaging, dispatch, delivery tracking, parcel claims, damaged/lost goods handling, return shipping and after-sales logistics services provided by Althvorn. This policy applies to all domestic orders within the United States and all international cross-border orders placed on our official website. By completing checkout and purchasing products from our store, you acknowledge that you have fully read, understood, and unconditionally agreed to all shipping terms, rules and liability clauses outlined below.

2. Order Processing & Fulfillment Procedure

All orders will go through payment verification, stock confirmation, product quality inspection, sorting and secure packaging before dispatch.

Standard order processing time: 2–3 business days

Business days are Monday to Friday, excluding weekends and US federal public holidays.

Orders placed on weekends, federal holidays or during scheduled closures will start processing on the next working day.

During peak sales seasons, holiday promotions, flash sales, high order volume periods and inventory restocking, processing time may be extended by 1–3 additional business days to guarantee accurate order picking, quality checks and secure packaging.

Customers are fully responsible for entering accurate recipient names, complete street addresses, valid zip codes and active contact numbers at checkout. Address changes, contact updates or order modifications cannot be accepted once the order has been processed or dispatched. Althvorn shall not be liable for delivery failure, misdelivery, return-to-sender, parcel loss or extra handling fees caused by incorrect, incomplete or invalid customer information.

3. Domestic & International Delivery Timeframes

US Domestic Shipping: Estimated delivery within 3–7 business days after dispatch
International Shipping: Estimated transit and delivery within 7–21 business days after dispatch

All delivery times are estimated reference periods only and not guaranteed delivery dates. Actual delivery speed may be affected by carrier performance, international transportation routes, customs inspection schedules, local postal delays, remote region logistics pressure, extreme weather, seasonal peak congestion and unforeseen logistics emergencies beyond our control. Remote areas, countryside locations, Alaska, Hawaii, US territories and island territories may require longer delivery times.

4. Shipping Fees & Transparent Checkout Calculation

All shipping costs are automatically calculated and clearly displayed on the checkout page before final payment. Shipping fees vary according to destination country, parcel weight, dimensional volume and shipping method.

We reserve the right to adjust shipping charges in response to real-world international logistics cost fluctuations without prior notice. No hidden fees, surcharges or extra handling costs will be charged after payment is completed.

5. International Customs, Duties & Tax Liability

For all orders shipped outside the United States:

All import duties, import taxes, local VAT, customs clearance fees, brokerage charges and administrative fees required by the destination country are the sole responsibility of the buyer.

Althvorn will not cover, reimburse or assume any customs-related expenses under any circumstances. All international packages may be subject to random customs inspection, which may lead to delivery delays. Customs detention, inspection holds, tariff assessment or entry refusal are completely beyond our control. If local customs refuse package entry or force return shipment, all return shipping costs, handling fees and related losses shall be fully borne by the customer.

6. Real-Time Parcel Tracking Rules

Once your parcel is packed, inspected and officially dispatched from our warehouse, our system will automatically send a shipping confirmation email to your registered email address, containing your unique tracking number and official tracking link.

Please note that carrier tracking data may take 24–48 hours to synchronize and update after parcel collection. Blank tracking status, missing scan records or delayed updates do not mean your package has not been shipped.

If you do not receive the shipping notification email, please check your spam, junk or promotion mailbox before contacting customer support.

7. Lost, Stolen & Damaged Parcel Claim Process

7.1 Delivered but Not Received

If tracking status shows “Delivered” but you have not received your parcel:

Check your porch, doorway, mailbox, parcel locker, building reception and surrounding areas
Enquire with neighbours and local post office/carrier
Submit a support request to our official email within 7 calendar days of the delivered scan record

Late claims will not be accepted. Once marked delivered by the carrier, Althvorn shall not be liable for subsequent parcel loss or theft.

7.2 Transit Damaged & Incomplete Items

If your items arrive broken, cracked, scratched, deformed, missing accessories or damaged due to transit compression, collision or improper transportation, you must submit clear photos of the outer carton, inner packaging and all damaged products within 48 hours after delivery. We will verify your case and offer replacement service, full refund or partial refund according to the actual damage condition. Claims without valid visual evidence will be rejected.

7.3 Officially Lost Parcels

A parcel is officially recognised as lost only after the shipping carrier issues a formal loss confirmation. We will initiate a full carrier investigation on your behalf. After official loss verification, we will provide free reshipment or full refund at our discretion. Standard carrier investigation processing time is 10–20 business days.

8. Delivery Restrictions & Unsupported Locations

We do not support shipping to PO boxes, military APO/FPO addresses, remote inaccessible zones, embargoed regions and carrier-restricted areas for international shipments.

All international orders require a detailed and accurate physical street address. We reserve the right to suspend, refuse or cancel orders with invalid, incomplete or unsupported delivery addresses to avoid delivery failure and property loss.

9. 30-Day Return & Refund Shipping Terms

Our official return validity period is 30 calendar days, calculated from the carrier’s official delivered date.

All returned items must be unused, unwashed, unmodified, intact, with original packaging, tags, labels and full accessories, and kept in 100% resalable condition.

Buyers are responsible for all return shipping fees unless the return is caused by our factory defect, wrong item shipment or transit damage. After our warehouse receives and inspects the returned goods, refunds will be processed to your original payment method within 3–7 business days. Individual bank processing delays may apply.

Final sale items, clearance goods, personalised custom products and hygiene-related items are non-returnable and non-refundable.

10. Optional Shipping Protection Service

Customers may select shipping protection service during checkout. Shipping protection fully covers parcel loss, theft and transit damage issues. If you decline shipping protection, Althvorn will not undertake liability for lost or stolen packages after carrier delivery confirmation.

11. Force Majeure & Exceptional Circumstances

Althvorn shall not be liable for shipping delays, delivery suspension, service interruption or order non-fulfilment caused by uncontrollable force majeure events, including extreme weather, natural disasters, international logistics suspension, carrier strikes, port closure, customs policy updates, public health emergencies and government mandatory regulatory measures.

12. Policy Revision & Final Interpretation

We reserve the right to update, revise and supplement this shipping policy to adapt to US local laws, international logistics rules and business operational adjustments. All revised terms take effect immediately after website publication. Continued website browsing and order placement after policy updates constitutes full acceptance of the latest terms.

13. Official Contact Information

For all shipping enquiries, tracking support, claim applications, logistics consultation and after-sales assistance: